What do you charge for Ground Shipping?
Ground shipping is free on all orders over $50 CAD.
When will my order ship?
Orders with Ground Shipping typically ship within 24 - 48 hours after being placed. Expedited orders placed before 11:00 a.m. PST (2:00 p.m. EST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. If you haven’t received the email, please contact us.
Do you offer Expedited Shipping?
Yes! Please contact us for more information.
Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 24 - 48 hours, and standard Ground Shipping orders arrive in 3 to 10 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. Orders placed before 11 a.m. PST (2 p.m. EST) will be shipped out the same day. Orders placed after 11 a.m. PST (2 p.m. EST) will be processed and shipped the following day.
Do you ship internationally?
For the moment, we only ship to all provinces in Canada, but soon we will ship internationally!
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped, you can view the progress by tracking your package at purolator.com.
How do I change my shipping address once my order is placed?
Please contact us as soon as possible.
Returns are accepted written 30 days. Please contact us as soon as possible if you wish to return the product(s).